"The efficiency savings are remarkable,
the customer experience is awesome and the associates are buzzing. Clicktocall
is the future of outbound calling!"
Dan Williams, Egg
Dan Williams, Egg
"Our experience
shows that Clicktocall leads are 'hotter' than those generated by any
other means. It's a simple but ingenious solution that's proved a great
success."
Emma Cox, Mitsubishi Motors
Emma Cox, Mitsubishi Motors
"I'd say Clicktocall
seriously increases the chances that someone will buy a car…"
Ian Govier, Mazda
Ian Govier, Mazda
"Since implementing
Clicktocall sales conversions have increased by more than 100%."
Matt Andrews, Norwich Union
Matt Andrews, Norwich Union
"Clicktocall provides
us with complete call statistics, helping us to understand response
rates, and call volumes."
Georgina Ross, RAC
Georgina Ross, RAC
"Clicktocall allows
us to deliver excellent customer service whether the customer has an
initial enquiry or wants to make an application. It adds the human touch
to our site."
Debbie Lowe, Alliance & Leicester
Debbie Lowe, Alliance & Leicester
"Clicktocall completes
our online presence and gives us a distinct competitive advantage."
Gary Harrington, Bank of Ireland
Gary Harrington, Bank of Ireland
The Technology
How ClicktoCall works
ClicktoCall is an intelligent freephone service that links your web site to your contact centre. Visitors to your site are given the freedom to speak to a contact centre agent immediately, or at a time of their choosing. When the call is made, information about the caller is provided directly to the call centre agent, so they're armed and ready to provide a personalised response.
The ClicktoCall connection…
- Web visitor uses ClicktoCall icon to request a call
- Selects 'call immediately' or specifies their preferred time
- Submits their telephone number, plus information about their enquiry on an online form designed to your specifications
- The request is sent securely via the internet to the service, prompting two calls - the first to you, the second to your customer
- Your caller's information is relayed directly to your agent
- As soon as your agent is in place, they are connected to the caller and the business conversation begins
Review our technology's key features
